Returns & Refunds
Simple and transparent guidelines for returns, replacements and refunds on eligible NAARI orders.
Return Window
Eligible return requests must generally be submitted within 5 days from the date of delivery. Requests made after this period may not be accepted.
Products specifically marked as Replacement Only follow the separate 24-hour reporting conditions explained below.
Return Eligibility
To be eligible for a return, the product must generally be unused, unworn and unwashed, with its original tags, packaging, labels and accessories intact, where applicable.
Products showing signs of use, washing, alteration, damage after delivery, missing tags or incomplete packaging may not be eligible for return, replacement or refund.
Damaged, Defective or Incorrect Items
If you receive a damaged, materially defective or incorrect item, please contact NAARI support as soon as possible.
For products marked as Replacement Only, the issue must be reported within 24 hours of delivery. For other eligible products, the standard 5-day return-request period applies.
Clear photographs of the product, packaging and shipping label, together with a complete unboxing video, may be required to verify the issue. A claim may not be approved where sufficient evidence is not provided.
Non-Returnable Items
Certain products may be marked as non-returnable because of hygiene requirements, product type, customization, clearance conditions or other product-specific restrictions.
Where applicable, such restrictions will be stated on the relevant product page. This does not affect an eligible claim where an item has been delivered damaged, materially defective or incorrect.
Replacement Only Products
Certain partner-fulfilled products are specifically marked as Replacement Only on their product pages. These products are not eligible for return or refund because of change of mind, colour preference, size or fitting concerns, minor variations, or because the customer no longer wants the product.
A replacement claim for such a product will be considered only when the item is delivered damaged, materially defective or different from the item ordered, and the issue is reported within 24 hours of delivery with the required evidence.
Once approved, the claim will normally be resolved by replacing the product with the same item. If the same item is unavailable, or NAARI is unable to fulfil the replacement, NAARI may provide an appropriate alternative resolution or refund.
Return Approval & Pickup
Return and replacement requests are subject to review and approval. Once a request has been approved, NAARI will provide the applicable return, replacement or pickup instructions.
Please do not independently send a product back unless instructed to do so by NAARI.
Return Shipping & Charges
For an approved claim involving a damaged, materially defective or incorrect product, applicable return pickup will be arranged by NAARI without a return charge to the customer.
For other eligible returns, return or reverse-shipping charges may apply. Any applicable charge will be communicated to the customer during the return approval process.
Refund Processing
Once an approved returned product has been received and successfully inspected, the applicable refund will normally be initiated within 7–10 business days.
The time required for the refunded amount to appear in your account may additionally depend on your bank, payment provider or selected refund method.
If an ordered product becomes unavailable after payment, a duplicate payment is received, or NAARI is unable to process the order, the applicable refund will be initiated after confirmation.
Cash on Delivery Refunds
For eligible Cash on Delivery orders, NAARI may request appropriate bank account or UPI details from the customer for processing an approved refund.
Applicable Consumer Rights
Nothing in this policy is intended to limit any rights or remedies available to customers under applicable consumer law.
Need Help?
To request a return, replacement or refund, please contact NAARI through the official support details displayed on our website and provide your order number, product name, reason for the request and any supporting photographs or videos where applicable.